FAQ

CONTACT

You can reach out to us at info@fighthausmma.com. You can also find us on Facebook (@fighthaus), Twitter (@fighthausmma) and Instagram (@fighthausmma).

Sizing

Each of our products has "Size Chart" link (above the size options) that you can click to get specific sizing information. If you're between 2 sizes in the Contender Sauna Suit, we recommend sizing up.

Shipping policy

We offer free US standard shipping on all orders $70 or more. For all other orders under, there will be a $10 shipping fee. Our standard U.S. shipping takes about 3 - 7 business days to arrive from the time the order is placed. International orders take anywhere from 7 - 21 days to arrive depending on your location.

Please note that we only ship and deliver on business days and that orders will only be shipped out the same day if they're placed before 3pm EST. All orders placed on weekends, holidays or after 3pm EST will be shipped out the next business day.

We ship everything out of our warehouse in Fort Worth, Texas.

Fighthaus ships everywhere.

Domestic orders (within U.S.) will take 3-7 business days to arrive from the time the order is placed. International orders may take 7-21 days to arrive from the time the order is placed depending on your location.

We offer free standard shipping for all domestic and international orders $70 or more. For any orders below $70, there will be a $10 shipping fee.

Unfortunately for international shipping, we cannot cover the cost of import duties and taxes. 

Returns and exchanges

Please note that due to hygienic reasons, we cannot accept returns on the Contender Sauna Suit if the package has been opened and the suit has been worn.

Just send it back to us through your local post office. For all orders, we cannot cover return postage.

If you got the wrong item, size or color and want to exchange it, just reach out to us at info@fighthausmma.com and we'd be happy to assist you. To exchange an item, it has to be in its original, unopened packaging.

If you requested an exchange, and we do not have the requested item in stock, then you will be given a refund for the returned item once it reaches our warehouse.

Once an order is placed, it can only be changed in the first 4 hours. After that, it can't be changed. However, you can place another order for the correct item and email us at info@fighthausmma.com to cancel the original order.

If the wrong order has already been shipped, then just send it back to us once you receive it for an exchange.

If we made a mistake with your order, then drop us a line through the contact page on the site or email info@fighthausmma.com. 

Unfortunately, we cannot cover return and outbound shipping from our warehouse for return or exchange orders.

Yes, there is a $8.00 restocking fee for all returns that will be deducted from your refund.

Account and Checkout

To create an account, click the 👤 icon in the upper right corner of the screen, then select "create account". Fill out the appropriate fields and then click "create" and you're done.

Click the 👤 icon in the upper right corner of the screen. Click on the "Forgot?" link and a you will be prompted to enter your email so we can send you a password reset link. If you don't see a reset your password link come to your inbox, it's possible you originally checked out as a guest and don't have an account. We'd suggest trying to create a new account. 

If all else fails, please reach out to us at info@fighthausmma.com and we'd be happy to help.

To place an order, go to the product page on fighthausmma.com for the item you’d like to purchase. Select the size and color that you want by clicking on one of the options below the item description. (Be sure to consult our Size Guide first.).

Then, select one of the color icons below that to choose which color you’d like. Finally, select the quantity you’d like and click ‘Add to Bag’ This will pull up a Shopping Cart to show you what you have in your bag. 

That bag will disappear to allow you to keep browsing, but don’t worry, you can return to it at any time by clicking the Bag icon at the top right-hand corner of the screen. 

Once you’re ready to complete your order, click the black ‘Proceed to Checkout’ button in the Shopping Bag Sidebar.

This will take you to a new page where you’ll enter your contact and shipping information. You’ll also have the option to use different payment methods at this time if you'd like. Be sure to apply any gift cards or discount codes you have on the right side of the screen! Once you’re done, click the black button labeled ‘Continue to Shipping’

Select the shipping method you’d prefer, and click ‘Continue to Payment’ 

Finally, enter your credit card information, as well as your billing address. You can change any of the information you’ve entered at any time by clicking ‘Card’, ‘Information’, ‘Shipping’ or ‘Payment’ at the top of the screen under the Nooks logo.

Once you’re done, click ‘Complete Order’ and you're done. We'll send you a few emails over the next few days with the order and shipping confirmation.

Once you’ve clicked on the bag icon on the top right corner of your screen, review the contents of your bag and click "CHECKOUT". Enter your code in the field marked "Gift Card or Discount Code" on the right side of your screen. Click "APPLY" and your discount will be deducted from the total.

If you're shopping on your mobile device, you will enter the coupon code on the same screen that you enter your payment method.

If you have any issues applying your coupon code, please don’t hesitate to reach out to us.

We accept Visa, MasterCard, American Express and Discover, as well as PayPal. \

Our website is 100% secure. When credit card information is transmitted to our payment processor, it is done with SSL encryption to make sure it's secure.

Our payment processor has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the highest level of certification available in the payments industry.

You'll only be able to use one coupon code per order. Save the other for a rainy day.

However, you can use a gift card with a discount code. A discount code will deduct either a fixed amount or percentage from the subtotal of an order. A gift card, on the other hand, works the same as a predetermined cash balance that deduct from the grand total at checkout. You can apply both during the checkout process by entering the codes into the 'Gift Card or Discount Code' box.